Systems Training Specialist
|April 20, 2012 - July 20, 2012|
|Location:||Las Vegas, NV|
|Benefits:||Please see Benefit Page |
|Employment Type:||Full Time|
|Department:||Customer Service (Systems)|
|Description:||This position is responsible for conducting customer and employee training on Konamis Casino Management System (KCMS). The Systems Training Specialist also provides support to Konami Customers in resolving training inquiries and addressing process requirements using KCMS.
This position also requires the flexibility to act autonomously at all times while adhering to overall department and company polices and procedures.
|Duties:|| Provide training for customers and employees that demonstrates comprehensive understanding of adult learning theory and technical aptitude/detailed knowledge of systems and peripherals.
Develop professional materials and curriculum that meets the needs of KGI customers and complies with company and industry standards.
Develop, maintain, and update training manuals and documentation for KCMS. Training will encompass but not be limited to:
Full overview training on the KCMS system and its functionality
Operational process training for the use of KCMS in a Casino environment including demonstrations on how to take full advantage of all KCMS features
Learn and Maintain in-depth knowledge of KCMS functionality and features.
Maintain in-depth knowledge of Casino operations and how KCMS supports those functions.
Conduct training on new features, enhancements, and upgrades for Konami Customers and staff.
Assist in the regular testing and maintenance of training database and peripherals to ensure they are current and in good working condition. Set up and maintain training environment and facilities at Konami as needed.
Partner with the Project Manager and System Implementation Team to provide customer training and support during KCMS installations and conversions.
Work with the Systems Technical Support team to provide customer support as appropriate.
Cooperate with the Sales and Implementation teams to ensure training is aligned with customer requirements and expectations.
Maintain a high level of integrity, professional behavior, and appearance at all times Represent the Konami brand professionally on customer site.
Comply with all company policies and procedures as noted in the Konami Gaming Employee Handbook and otherwise communicated (email, meetings, etc.) procedures and policies.
50% travel to customer locations to provide on-site support and training.
Must be able to obtain and retain gaming licensure. |
|Qualifications:||Bachelors in Business Administration, Accounting, or related degree preferred or equivalent experience. Training certification preferred.
Training experience is preferred. Previous hands-on and/or working knowledge of casino operations is preferred. Technical aptitude for systems and peripherals also preferred. Candidate must possess the necessary skills to develop and critique training documentation/performance in a professional environment.
Must be computer literate, with advanced knowledge of MS Software including: Word, Excel, Outlook, and PowerPoint.
Full time / 40 + Hours per week. Must be flexible for overtime, including evenings, weekends and Holidays as required.
Must be comfortable working in a cubicle for long hours with the ability to remain seated at the computer terminal for extended periods. Must also be comfortable working in casinos, standing for long periods of time. Extreme repetitive motion using keyboard, mouse and telephone. Position can be high stress and extremely fast paced. Ability to handle directive, assess situations, enter into dialogue and complete tasks. Must be able to communicate verbally and write in English. Fluency in a foreign language is preferred.|
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